Terms of Service
Last updated: February 1, 2026
1. Agreement to Terms
These Terms of Service ("Terms") constitute a legally binding agreement between you (either an individual or a legal entity, referred to as "you" or "Customer") and Raccomando B.V. ("Raccomando", "we", "us", or "our"), a company registered in the Netherlands with its principal offices at Herengracht 500, 1017 CB Amsterdam. By accessing, registering for, or using our platform, APIs, documentation, and any related services (collectively, the "Services"), you agree to be bound by these Terms.
If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms, in which case "Customer" or "you" shall refer to such entity. If you do not have such authority, or if you do not agree with these Terms, you must not accept these Terms and may not use the Services.
2. Services and Subscriptions
Raccomando provides an AI-powered recommendation and search platform for e-commerce businesses. Our Services include product recommendation APIs, search APIs, an analytics dashboard, integration tools, and related documentation. Access to the Services is provided on a subscription basis under the plans described on our Pricing page, which may be updated from time to time.
Free tier accounts are subject to usage limits as described on our Pricing page. Paid subscriptions are billed monthly or annually in advance. All fees are quoted in euros and are exclusive of applicable taxes. We reserve the right to change our pricing with 30 days' prior written notice. Price changes will take effect at the start of your next billing cycle. You may cancel your subscription at any time through your account dashboard; cancellation will take effect at the end of the current billing period.
3. Customer Data and Intellectual Property
You retain all ownership rights in the data you submit to the Services ("Customer Data"). By using the Services, you grant Raccomando a limited, non-exclusive, worldwide license to use, process, and store Customer Data solely for the purpose of providing, maintaining, and improving the Services. We will process Customer Data in accordance with our Privacy Policy and any applicable Data Processing Agreement.
Raccomando retains all intellectual property rights in the Services, including all software, algorithms, machine learning models, user interfaces, documentation, and trademarks. Nothing in these Terms transfers any intellectual property rights from Raccomando to you, except for the limited right to use the Services during your subscription term. You may not reverse-engineer, decompile, or disassemble any part of the Services, nor may you use the Services to build a competing product or service.
4. Acceptable Use and Restrictions
You agree to use the Services only for lawful purposes and in accordance with these Terms. You shall not use the Services to transmit any content that is illegal, harmful, threatening, abusive, defamatory, or otherwise objectionable. You shall not attempt to gain unauthorized access to the Services, other accounts, or systems connected to our infrastructure. You shall not interfere with or disrupt the integrity or performance of the Services or the data contained therein.
You are responsible for maintaining the confidentiality of your account credentials and API keys, and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account. We reserve the right to suspend or terminate your access to the Services if we reasonably believe that you have violated these Terms, without prejudice to any other rights or remedies available to us.
5. Limitation of Liability
To the maximum extent permitted by applicable law, Raccomando shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or business opportunities, arising out of or related to your use of or inability to use the Services, even if we have been advised of the possibility of such damages. Our total aggregate liability for all claims arising out of or related to these Terms or the Services shall not exceed the total fees paid by you during the twelve (12) months immediately preceding the event giving rise to the claim.
The Services are provided on an "as is" and "as available" basis. While we strive to maintain high availability and accuracy, we do not warrant that the Services will be uninterrupted, error-free, or that any defects will be corrected. We make no warranties, express or implied, regarding the merchantability, fitness for a particular purpose, or non-infringement of the Services, except where such warranties cannot be excluded under applicable law.
6. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the Netherlands, without regard to its conflict of law principles. Any disputes arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the competent courts of Amsterdam, the Netherlands. Notwithstanding the foregoing, Raccomando may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights.
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. These Terms, together with our Privacy Policy and any applicable order form or Data Processing Agreement, constitute the entire agreement between you and Raccomando with respect to the Services. For questions about these Terms, please contact us at legal@raccomando.com.